Trade In Your Old Mobile Device for a New Galaxy | Samsung Canada (2024)

Discover how much you can save with Trade-in

• What is the Samsung Trade-In Program?

  This Program allows Samsung customers who purchase a new Galaxy smartphone, tablet, laptop or wearable device (“Galaxy device”) online through https://www.samsung.com/ca to trade-in their device in exchange for a credit equivalent to the trade-in value of the device (“Trade-in Value”). View the Samsung Trade-In Terms of Use (“Terms of Use”) for more information.

• How does the Trade-in Program work?

  When you purchase a new Galaxy device through https://www.samsung.com/ca and decide to trade-in your eligible used device (“trade-in device”), we will provide you with an estimated Trade-in Value based on the manufacturer, model, and the condition of the trade-in device as stated by you. Once you’ve selected the trade-in option, accurately identified your trade-in device and its condition, the estimated Trade-In Value will be applied to the purchase price of your new Samsung Galaxy device at time of checkout. When your new Galaxy device ships, we’ll send you an email with a pre-paid shipping label and instructions on how to prepare your trade-in device to be shipped to us. Once we have received your trade-in device and the condition has been verified, the final Trade-In Value will be determined. If the final Trade-In Value differs from the estimated Trade-In Value that was applied at time of purchase of your new Galaxy device, at our sole discretion, you may be offered an adjusted Trade-In Value by email which will also describe the next steps in the process.

• I already purchased my new Galaxy device from a Canadian retailer or carrier. Can I trade in my used device?

  Yes – If you’ve already purchased your new Galaxy device from a participating retailer or carrier, you can trade in your trade-in device by visiting https://galaxyupgrade.ca/.

• I am planning on purchasing my new Galaxy device from a Samsung Experience Store. Can I trade in my used device?

  The purchase of your new Galaxy device and the verification of the trade-in device will occur simultaneously at the point of purchase at a Samsung Experience Store in Canada. The process is as follows:

  1.Meet with a Samsung Experience Store representative to complete a physical assessment of your trade-in device

  2.The Trade-in Value of the trade-in device, will be applied towards the purchase price (before taxes) of your new Galaxy device. Any promotional trade-in credit (if applicable) will also be applied at time of purchase.

• What requirements does my device have to meet in order for me to receive the full estimated Trade-In Value towards the purchase of my new Galaxy device?

  To receive the estimated Trade-In Value of your trade-in device, you must in the Trade-in Tool have selected the trade-in option and accurately identified your trade-in device and its condition. Following receipt of your trade-in device, an inspection will be performed by Samsung’s third party, Assurant. All accounts must be removed or turned off, this includes, but is not limited to, Find My iPhone for iOS devices, Find My Mobile and Reactivation Lock for Samsung Galaxy devices, Samsung Knox, Samsung Account, Google Account, and BlackBerry Anti-Theft Protection.

  Please note: As per the Terms of Use, if the condition of your device differs materially from that which you described (including, but not limited to, the used device does not power up, is not fully functional, or has screen or mechanical damage), or your device is shipped after 21 days of your receipt of the confirmation email, your Trade-in Value may be adjusted and Samsung may charge you the difference between the estimated and actual amount (plus applicable taxes). If you do not ship your device, Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product, plus applicable taxes.

• What happens if I receive an adjusted Trade-In Value?

  You will have 14 days to accept or decline the adjusted Trade-In Value. As per the Terms of Use, if you accept the adjusted Trade-In Value, or do not respond within 14 days, Samsung will charge you the difference between the adjusted Trade-In Value and the Trade-In Value that was applied to the purchase of your new Galaxy product, plus applicable taxes (“Device Condition Charge”).

  If you reject the adjusted Trade-In Value, your used device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Galaxy product, plus applicable taxes.

• What devices can I trade in?

  Most popular smartphone, tablet, laptop & wearable device models that were purchased in Canada and are owned by the customer are eligible for trade-in. When initiating your trade-in, you will be required to provide the IMEI or Serial Number of your device and verify the make and model. If your device model does not appear in the trade-in quotation tool, it is not eligible for trade-in at this time.

• The device I’m trading in is the one I currently use. Can I still trade it in?

  Yes! When you complete your order, Samsung will ship you your new Galaxy device, so that you can activate it and transfer your photos, contacts, and other data before you ship your trade-in device to us. You must back up all of your data before shipping your trade-in device to us. You can transfer your information from the trade-in device to your new one using Samsung Smart Switch, Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new Galaxy device.

  Please note: The estimated Trade-In Value is valid for up to 21 days from the date you receive the confirmation email. As per the Terms of Use, if the condition of your device differs materially from that which you described or your device is shipped after 21 days of your receipt of the confirmation email, your Trade-In Value may be adjusted and Samsung may charge you the difference between the estimated and actual amount (plus applicable taxes). If you do not ship your device, Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product, plus applicable taxes.

• I lease my device. Can I trade it in?

  No – leased devices are not eligible for trade-in, unless you have purchased the leased device from your carrier before trading it in. Check with your carrier for details.

• Do I need to remove all of the data and information (including personal information) on my trade-in device before I send it?

  Yes. Before you send your trade-in device, you must remove all data and information (including personal information) by performing a factory reset. Make sure to back up or save all data you want to keep in a different storage location. When resetting your trade-in device, you must also ensure that you remove all anti-theft features, such as Find my Mobile, Find my iPhone, Google Factory Reset Protection, Reactivation Lock, or any other anti-theft locking software. Additionally, make sure that you log out of your Samsung, Google, and iCloud storage accounts. Failure to remove all anti-theft software and all data may prevent us from accepting and verifying your trade-in device.

• Do I need to remove SIM and memory cards from my trade-in device before I send it?

  Yes, be sure that you remove all SIM cards and memory cards before shipping the trade-in device to us. If you ship these items with your trade-in device, we cannot return them. Please note that we assume no responsibility for any data or information (including personal information) that you leave on your trade-in device when you ship it to us. Upon receiving your trade-in device, we will factory reset it, wipe all data, and destroy any SIM or memory cards.

• How do I remove all of the data and information (including personal information) on my device before I trade it in?

  See below for how to factory reset your trade-in device:
  Android Devices:
  • First, log out of your Google account.
  • Open the Settings app on your Android phone and locate the System menu.
  • Tap the Advanced button and select Reset Options (in some cases, Reset Options may be available without having to tap Advanced Options).
  • Tap Reset phone and enter your PIN, unlock pattern, or password to confirm you want to erase everything on your phone.
  • Tap “Erase everything” and allow the phone to complete the reset.
  • When the phone restarts, it will be ready to send as a trade-in.iOS Devices:
  • First, log out of your iCloud/Find My iPhone.
  • Open the Settings app on your iPhone and locate the General menu.
  • Tap General and scroll down to find the Reset item, tap it.
  • You will see several options to reset all or part of the data on your phone, select Erase All Content and Settings.
  • If you have not backed up your phone, please select Backup Then Erase; if you already backed up your personal information, choose Erase Now.
  • When the phone restarts, it will be ready to send as a trade-in.

  In addition to factory resetting your trade-in device, make sure that you remove all passwords, locks, personal cloud backup and restore accounts, SIM and memory cards before sending the trade-in device to us. If these items are sent with your trade-in device, they cannot be returned. The steps for removing data may vary by device type, model and operating system. If you need additional support removing personal data or locks, please refer to the user manual for your trade-in device or contact us. Please note that we assume no responsibility for any data or information (including personal information) you leave on your trade-in device when you ship it to us.

• When I ship the trade-in device, should I send the charger, case, or other accessories with it?

  No – you should ship only the trade-in device, including S-Pen for Galaxy phones. Trade-In Value is available only for the trade-in device. Please note that any packaging, whether original or new, and any accessories that you choose to send with your device will be disposed of and cannot be returned to you. If you no longer need any remaining accessories, discard them following your local recycling regulations.

• How should I pack my trade-in device for shipment?

  Send us your trade-in device in either the shipping box your new device arrived in or another sturdy box or envelope with protective padding. Pack the trade-in device securely and place it in the centre of the box. To help protect your trade-in device during shipment, wrap it with plenty of padding material such as recycled or reused packaging paper, bubble wrap, or packaging foam. Limit of one device per package. If you visit a FedEx location and present the shipping label, you may be provided with an envelope with protective padding, free of charge. Seal all open edges of the package with packing tape. Be sure to cover or remove previously used shipping labels from the box. Attach the shipping label to the outside of the box, taping all four sides of the label with clear packing tape.

• What if I lost or threw out the free trade-in shipping label?

  If you lost or discarded the shipping label, you can re-print it by visiting the trade-in status page.

• What if I don’t have a printer to create my shipping label?

  No worries, you can have your label printed by FedEx. Save a copy of your pre-paid shipping label on your phone, tablet or laptop and take it to the FedEx Ship Center.

• Can I send my trade-in device using a different shipper than FedEx?

  If you live in an area not serviced by FedEx, you can send your trade-in device by Canada Post, UPS, or another shipping method, but you will be responsible for the shipping fees. Please note that you must include the bottom half of the pre-paid shipping label we sent you in the package to help us track your order accurately.

• Can I use the same shipping label to send more than one trade-in device?

  If using the pre-paid FedEx shipping label, we cannot offer a Trade-In Value for anything other than the one trade-in device you agreed to send when using the trade-in quotation tool. “One device, one box” is the rule. You should only ship one device per shipping label. You will receive a separate shipping label for each trade-in device. If using a different shipper than FedEx, please note that you must include the bottom half of the pre-paid shipping label we sent you for each trade-in device in the package, in order to help us track your order accurately.

• What if I change my mind about the Trade-in before shipping?

  If you decide after you make your purchase that you no longer want to trade in your used device you are welcome to keep it. However, if you do not send in your trade-in device to complete the trade-in, Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product, plus applicable taxes.

• What happens to my trade-in device once I ship it?

  You will receive an email from us when your trade-in device is received, which will include a summary of the trade-in device condition and the final assessed Trade-In Value. If the final assessed Trade-In Value is equal to the original estimate, your trade-in will be considered complete. If the final Trade-In Value differs from the estimated Trade-In Value, at our sole discretion, you may be offered an adjusted Trade-In Value by email which will also describe the next steps in the process.

• I shipped my trade-in device but haven’t received an update yet. What is the status of my trade-in?

  To check the status of your trade-in device, please visit the Trade-In status page. Once your trade-in device is received and verified, we will update you via email.

• I shipped my Trade-in device, but I would like to get it back if possible. Can I get my device back?

  After you’ve shipped your trade-in device to us, if the final assessed Trade-In Value is equal to the original estimate, your trade-in will be considered complete and your device will not be returned to you. If the condition and final assessed value is not equal to the original estimated Trade-In Value, you'll receive an email with an adjusted offer. As per the Terms of Use, if you accept the adjusted Trade-In Value, or do not respond within 14 days, Samsung will charge you the difference between the adjusted Trade-In Value and the Trade-In Value that was applied to the purchase of your new Samsung product, plus applicable taxes (“Device Condition Charge”). If you reject the adjusted Trade-In Value, your used device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product, plus applicable taxes.

• I rejected an adjusted offer. What now?

  As per the Terms of Use, if you reject the adjusted Trade-In Value, your trade-in device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Samsung product, plus applicable taxes.

  Once your device ships, we’ll send you an email with tracking information.

  Note: Please allow approximately 10 business days from time of shipment for your device to be delivered. Any packaging, whether original or new, and any accessories that you sent with your device will have been disposed of and cannot be returned to you.

• What if I have other questions?

  We’re here to help! For additional information on the status of your trade-in, please visit the Trade-In status page. For general support, please contact us at 1-855-254-4747, Live Chat or info.seca@samsung.com.