See below for answers to frequently asked questions about the Executive Membership 2% Reward:
Where can I use the Reward?
What purchases qualify for the Reward?
What if I believe the amount is incorrect?
Have I used my Reward?
How can I see my current 2% Reward estimate?
Can I receive my Reward early?
What if my Reward is less than the upgrade fee?
Can I use my Reward to renew my membership?
How many Executive Memberships can I have?
Is there a minimum or maximum Reward amount?
When does the 2% Reward begin accruing?
What does the date on the 2% Reward certificate represent?
What if I’m unable to redeem my Reward at the warehouse?What’s the difference between the 2% Reward and the Citi Credit Card Reward Certificate?
What if I have lost the 2% Reward certificate?
WHERE CAN I USE THE REWARD?
The Reward may be redeemed toward purchases of most merchandise through the front-end registers (excluding self-checkout) at Costco warehouses in the U.S.
For a list of exclusions, visit our website.
If you wish to use the reward amount towards a purchase on Costco.com, you may purchase a Costco Shop Card (which is redeemable online) with your reward at a warehouse location.
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WHAT PURCHASES QUALIFY FOR THE REWARD?
The Reward is approximately 2% of pre-tax purchases (less refunds) of most merchandise purchased through: front-end registers, most ancillary business registers at Costco warehouses, and Costco websites in the U.S. and Canada by U.S. and Canadian residents. Also included are Special Order Kiosk item purchases as well as qualifying purchases made directly from Costco Travel once travel is completed.
For a list of exclusions, visit our website.
Only purchases made by the Primary and active Primary Household Cardholder on the account will apply toward the Reward. If one of these cardholders are removed during the accumulation period, their purchases will be removed from the Reward amount.
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WHAT IF I BELIEVE THE AMOUNT IS INCORRECT?
The Reward is not calculated on all purchases. For a list of exclusions, visit our website.
If you believe your issued Reward amount is incorrect, please contact us using the options on this page and speak with an agent.
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HAVE I USED MY REWARD?
The 2% Reward is issued approximately 2 months prior to the member’s renewal date, in the Renewal Statement, and reflects the Reward earned up until the issue date. It comes as a paper certificate and is redeemed at the register with a cashier. If you believe you should have received it and have not used it, please contact us using the options on this page and speak with an agent.
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HOW CAN I SEE MY CURRENT 2% REWARD ESTIMATE?
If you’re the Primary member on an Executive Membership, you can check your current 2% Reward estimate by signing in to your Costco.com account. As long as you’re verified, you’ll see the estimate in the Membership Information section of your Account Details. Once your Reward is issued, your Costco.com account will show the estimate of your next Reward.
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CAN I RECEIVE MY REWARD EARLY?
No. The 2% Reward is issued approximately 2.5 months prior to the member’s renewal date, in the Renewal Statement, and cannot be issued early.
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WHAT IF MY REWARD IS LESS THAN THE UPGRADE FEE?
The Reward is not guaranteed to be equal to or greater than the Executive upgrade fee paid. To receive a refund for the current Executive upgrade fee, the membership must be canceled or downgraded to a Gold Star or Business Membership. Any 2% Reward issued or accrued will be subtracted from the refund and forfeited to the extent it exceeds the amount of any refund.
There are additional benefits to being an Executive Member such as Costco Travel benefits and greater discounts on Costco Services. For more information, visit our website and select Services.
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CAN I USE MY REWARD TO RENEW MY MEMBERSHIP?
You can use your Reward to renew your Costco membership at any front-end register (excluding self-checkout) or at the membership counter of your local Costco.
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HOW MANY EXECUTIVE MEMBERSHIPS CAN I HAVE?
Limit one Executive membership per household and business. Costco reserves the right to treat businesses with the same or similar addresses or with identical, similar or related ownership as a single business and as such, limited to a single membership.
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IS THERE A MINIMUM OR MAXIMUM REWARD AMOUNT?
Reward accumulations less than $1 will not be issued. The Reward is capped at and will not exceed $1,000 for any 12-month period.
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WHEN DOES THE 2% REWARD BEGIN ACCURING?
The Reward is calculated on purchases made after the Executive upgrade occurs. Purchases made prior to upgrade do not qualify for the 2% Reward.
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WHAT DOES THE DATE ON THE 2% REWARD CERTIFICATE REPRESENT?
The date on the top right corner of the 2% Reward Certificate in the Renewal Statement is the date the Reward was issued. It is not an expiration date.
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WHAT IF I’M UNABLE TO REDEEM MY REWARD AT THE WAREHOUSE?
If a member is physically unable to redeem their Reward at a Costco warehouse, a Reward can be converted to a Costco Shop Card under the below circ*mstances only:
- Incapacitated
- Moved out of the area from a Costco (this could include Military)
- Unable to visit Costco due to the Coronavirus pandemic
Please include the following in your request:
- The physical certificate
- Your membership number
- Your name
- Your address
- Any additional contact information
Mail to: Costco Wholesale
Attn: Executive 2% Dept.
1455 11th Ave NW
Issaquah, WA 98027
Please note that processing and mail delivery of the Costco Shop Card is approximately 7-10 days from receipt of your Reward certificate.
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WHAT’S THE DIFFERENCE BETWEEN THE 2% REWARD AND THE CITI CREDIT CARD REWARD CERTIFICATE?
Costco Executive Members receive a 2% Reward on qualified purchases at Costco. The Reward is issued by Costco approximately 2.5 months prior to the member’s renewal date, in the Renewal Statement.
Costco Anywhere Visa® Card by Citi cardholders receive an annual Credit Card Reward Certificate on or shortly after the February credit card statement closing date. More information can be found on Citi’s website, or in their FAQs.
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WHAT IF I HAVE LOST THE 2% REWARD CERTIFICATE?
As the Primary Cardholder or Account Administrator, you can request a reissue of the 2% Reward certificate. Please contact us using the options on this page to speak with an agent.
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